Policies

Northampton Trustee Fund (NTF) Safeguarding Policy.

Below is a summary of the main points of NTF safeguarding policy. A full version is available upon request by contacting Andrew Butler by email: ajb1@ntlworld.com.

 

  • NTF recognises that the services it provides are used by adults and children (Supporters).

 

  • NTF believes that everyone has the right to be secure from abuse, and NTF is committed to protecting all supporters.

 

  • Whilst all care is given where possible all supporters are made aware that NTF does not support in any way individuals communicating directly with sponsored families their friends, volunteers or employees in The Gambia. NTF does not support the exchange of email addresses, telephone numbers or social media details. A coherent mechanism is in place for communication through NTF Office (UK) or NTF Office (Penyem).

 

  • Visiting individuals or groups to The Gambia do so entirely at their own risk. Whilst all visitors are advised by NTF, they are also advised that NTF will take no responsibility for their visit. All visitors should take out appropriate travel insurance. Visitors should also take appropriate medical advice before travelling.

 

  • Visiting school groups will follow the guidelines and policies as set out by each school’s Trip Risk Assessment Procedure.

 

  • NTF does not organise public fundraising events. However, schools, clubs, other organisations and individuals do organise fundraising events. Whilst NTF does all it can to support these events the relevant safeguarding policies, risk assessments, public liability are the responsibility of the aforementioned organisers.

       Northampton Trustee Fund (NTF) – Complaints Procedure

NTF aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.

If you are not happy with NTF please tell us. If you are unhappy about any NTF’s service, please speak to the relevant staff member, manager, or Director. If you are unhappy with an individual in NTF sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate, then speak to the staff member’s manager or the Director. Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days.

Please make initial contact to the address below:

Andrew Butler. Northampton Trustee Fund, 11 Greenhills Close, Whitehills, Northampton. NN2 8EN. Email: ajb1@ntlworld.com.

 

Making a written complaint.

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director/Chief Executive. (If your complaint is about the Director/Chief Executive), please write to the Chair). All written complaints will be logged. Please make initial contact to the address below:

Andrew Butler. Northampton Trustee Fund, 11 Greenhills Close, Whitehills, Northampton. NN2 8EN. Email: ajb1@ntlworld.com.

You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Chair who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.

Finally, please also let us know if you are happy with NTF’s services.

Resources: The following resources are useful in keeping your policies and procedures up-to-date:

· Equality & Human Rights Commission: Complaint Policy & Procedure Support

Northampton Trustee Fund (NTF) Code of Conduct for Trustees and Volunteers.

This document is available on request.